Companies/Lightstep (ServiceNow Cloud Observability)/Incidents

Lightstep (ServiceNow Cloud Observability): Email notification delivery impacted

Affected components: Observability - Data Ingestion - Trace StatisticsUS - Trace StatisticsObservability - Third-Party Notification Methods - Slack MessagingSlack MessagingObservability - Third-Party Notification Methods - Slack ConnectionsSlack ConnectionsObservability - Web UI - DashboardsUS - DashboardsObservability - APIUS - Observability - APIObservability - Data Ingestion - MetricsUS - MetricsObservability - Web UI - Service DirectoryUS - Service DirectoryObservability - Web UI - NotebooksUS - NotebooksObservability - Third-Party Notification Methods - Slack Apps/IntegrationsSlack Apps/IntegrationsObservability - Third-Party Notification Methods - PagerDuty Events APIPagerDuty Events APIObservability - Data Ingestion - Trace AssemblyUS - Trace AssemblyObservability - Web UI - ExplorerUS - ExplorerObservability - Alerting - Metric alertingUS - Unified AlertingObservability - Alerting - Trace alertingUS - Streams AlertingObservability - Web UI - Change IntelligenceUS - Change Intelligence

Timeline of updates

1. identified2023-03-01 21:33 UTC

   We are currently having trouble delivering emails for user invitations, instrumentation insights, password reset notifications, key expirations, and billing overages. We are working to mitigate this.

2. resolved2023-03-02 00:12 UTC

   This incident has been resolved. Emails that had previously failed to send will be delivered.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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