# Lightstep (ServiceNow Cloud Observability): Email notification delivery impacted

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-03-01 21:33 UTC · Resolved: 2023-03-02 00:12 UTC · Duration: 2.6 h
- Updates: 2 · Affected components: Observability - Data Ingestion - Trace Statistics, US - Trace Statistics, Observability - Third-Party Notification Methods - Slack Messaging, Slack Messaging, Observability - Third-Party Notification Methods - Slack Connections, Slack Connections, Observability - Web UI - Dashboards, US - Dashboards, Observability - API, US - Observability - API, Observability - Data Ingestion - Metrics, US - Metrics, Observability - Web UI - Service Directory, US - Service Directory, Observability - Web UI - Notebooks, US - Notebooks, Observability - Third-Party Notification Methods - Slack Apps/Integrations, Slack Apps/Integrations, Observability - Third-Party Notification Methods - PagerDuty Events API, PagerDuty Events API, Observability - Data Ingestion - Trace Assembly, US - Trace Assembly, Observability - Web UI - Explorer, US - Explorer, Observability - Alerting - Metric alerting, US - Unified Alerting, Observability - Alerting - Trace alerting, US - Streams Alerting, Observability - Web UI - Change Intelligence, US - Change Intelligence
- [Vendor status page: https://stspg.io/jd2w99q325z5](https://stspg.io/jd2w99q325z5)
- [Company: Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)

## Timeline of updates

- **identified** 2023-03-01 21:33 UTC: We are currently having trouble delivering emails for user invitations, instrumentation insights, password reset notifications, key expirations, and billing overages. We are working to mitigate this.
- **resolved** 2023-03-02 00:12 UTC: This incident has been resolved. Emails that had previously failed to send will be delivered.


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Canonical: https://rewindex.com/company/lightstep/incidents/mtrzw10nnw2v · Markdown: https://rewindex.com/company/lightstep/incidents/mtrzw10nnw2v.md · JSON: https://rewindex.com/api/v1/companies/lightstep/incidents/mtrzw10nnw2v · Generated 2026-10-20T00:05:16.431Z