Companies/Lightstep (ServiceNow Cloud Observability)/Incidents

Lightstep (ServiceNow Cloud Observability): intermittent gaps in streams data

Timeline of updates

1. investigating2022-06-23 17:19 UTC

   We are currently investigating this issue.

2. identified2022-06-23 17:40 UTC

   The issue has been identified and a fix is being implemented.

3. resolved2022-06-23 18:26 UTC

   We've mitigated the issue and new streams data is being collected as of 10:30 PST. There is a gap from around 9:30 PST to 10:30 PST for many streams. You may have false positive or negative alerts for this period. As a workaround, if you are using microsatellites you can see equivalent data during this time in notebooks or dashboards by querying the spans data. If you create a notebook for this span data then a snapshot of the data will be retained for longer (see https://docs.lightstep.com/docs/use-notebooks#data-retention-in-notebooks).

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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