# Lightstep (ServiceNow Cloud Observability): intermittent gaps in streams data

- Impact (vendor’s label): none
- Status: resolved
- Started: 2022-06-23 17:19 UTC · Resolved: 2022-06-23 18:26 UTC · Duration: 1.1 h
- Updates: 3
- [Vendor status page: https://stspg.io/yj1lylf0fm03](https://stspg.io/yj1lylf0fm03)
- [Company: Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)

## Timeline of updates

- **investigating** 2022-06-23 17:19 UTC: We are currently investigating this issue.
- **identified** 2022-06-23 17:40 UTC: The issue has been identified and a fix is being implemented.
- **resolved** 2022-06-23 18:26 UTC: We've mitigated the issue and new streams data is being collected as of 10:30 PST. There is a gap from around 9:30 PST to 10:30 PST for many streams. You may have false positive or negative alerts for this period. As a workaround, if you are using microsatellites you can see equivalent data during this time in notebooks or dashboards by querying the spans data. If you create a notebook for this span data then a snapshot of the data will be retained for longer (see https://docs.lightstep.com/docs/use-notebooks\#data-retention-in-notebooks).


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Canonical: https://rewindex.com/company/lightstep/incidents/gf028z5lg07j · Markdown: https://rewindex.com/company/lightstep/incidents/gf028z5lg07j.md · JSON: https://rewindex.com/api/v1/companies/lightstep/incidents/gf028z5lg07j · Generated 2026-10-20T00:03:52.918Z