Companies/Lightstep (ServiceNow Cloud Observability)/Incidents

Lightstep (ServiceNow Cloud Observability): Lightstep Webapp and API Experiencing Issues

Affected components: US - DashboardsWeb UI - DashboardsAPIUS - Observability - APIUS - Service DirectoryWeb UI - Service DirectoryWeb UI - LoginUS - ExplorerWeb UI - ExplorerUS - Change IntelligenceWeb UI - Root Cause Analysis

Timeline of updates

1. investigating2022-01-07 15:24 UTC

   We are currently investigating this issue.

2. identified2022-01-07 15:38 UTC

   The issue has been identified and a fix is being implemented.

3. identified2022-01-07 15:39 UTC

   We are continuing to work on a fix for this issue.

4. identified2022-01-07 15:48 UTC

   We are continuing to work on a fix for this issue.

5. monitoring2022-01-07 16:06 UTC

   A fix has been implemented and we are monitoring the results.

6. monitoring2022-01-07 16:20 UTC

   We are continuing to monitor for any further issues.

7. resolved2022-01-07 17:34 UTC

   This incident has been resolved.

Changes Rewindex caught on this incident

• Jan 7, 2022Major incident: Lightstep Webapp and API Experiencing Issues

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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