# Lightstep (ServiceNow Cloud Observability): Lightstep Webapp and API Experiencing Issues

- Impact (vendor’s label): major
- Status: resolved
- Started: 2022-01-07 15:24 UTC · Resolved: 2022-01-07 17:34 UTC · Duration: 2.2 h
- Updates: 7 · Affected components: US - Dashboards, Web UI - Dashboards, API, US - Observability - API, US - Service Directory, Web UI - Service Directory, Web UI - Login, US - Explorer, Web UI - Explorer, US - Change Intelligence, Web UI - Root Cause Analysis
- [Vendor status page: https://stspg.io/zr4l5dw4pbpt](https://stspg.io/zr4l5dw4pbpt)
- [Company: Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)

## Timeline of updates

- **investigating** 2022-01-07 15:24 UTC: We are currently investigating this issue.
- **identified** 2022-01-07 15:38 UTC: The issue has been identified and a fix is being implemented.
- **identified** 2022-01-07 15:39 UTC: We are continuing to work on a fix for this issue.
- **identified** 2022-01-07 15:48 UTC: We are continuing to work on a fix for this issue.
- **monitoring** 2022-01-07 16:06 UTC: A fix has been implemented and we are monitoring the results.
- **monitoring** 2022-01-07 16:20 UTC: We are continuing to monitor for any further issues.
- **resolved** 2022-01-07 17:34 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2022-01-07 15:24 UTC: [Major incident: Lightstep Webapp and API Experiencing Issues](https://rewindex.com/change/i1659aeac9f4403.md)


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Canonical: https://rewindex.com/company/lightstep/incidents/bg9npd41d8wg · Markdown: https://rewindex.com/company/lightstep/incidents/bg9npd41d8wg.md · JSON: https://rewindex.com/api/v1/companies/lightstep/incidents/bg9npd41d8wg · Generated 2026-10-20T00:03:15.097Z