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Lightstep (ServiceNow Cloud Observability): Degraded log ingestion and partial query results

No impact listedStatus: resolvedStarted Resolved (55 min)4 updatesstspg.io (opens in new tab)

Affected components: Observability - Web UI - Logs SearchUS - Logs SearchObservability - Data Ingestion - LogsUS - Logs

Timeline of updates

  1. investigating

    Some customers are reporting partial results for logging queries. We are currently investigating this along side degraded performance of log ingestion via the OTLP format.

  2. identified

    The issue has been identified and a fix is being implemented.

  3. monitoring

    We are seeing log backfill into the platform and queries returning expected results. We will continue to monitor the situation.

  4. resolved

    This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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