# Lightstep (ServiceNow Cloud Observability): Degraded log ingestion and partial query results

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-03-14 19:58 UTC · Resolved: 2024-03-14 20:53 UTC · Duration: 55 min
- Updates: 4 · Affected components: Observability - Web UI - Logs Search, US - Logs Search, Observability - Data Ingestion - Logs, US - Logs
- [Vendor status page: https://stspg.io/jkwjlh8d3sff](https://stspg.io/jkwjlh8d3sff)
- [Company: Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)

## Timeline of updates

- **investigating** 2024-03-14 19:58 UTC: Some customers are reporting partial results for logging queries. We are currently investigating this along side degraded performance of log ingestion via the OTLP format.
- **identified** 2024-03-14 20:22 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2024-03-14 20:23 UTC: We are seeing log backfill into the platform and queries returning expected results. We will continue to monitor the situation.
- **resolved** 2024-03-14 20:53 UTC: This incident has been resolved.


---
Canonical: https://rewindex.com/company/lightstep/incidents/415htm4vw7rg · Markdown: https://rewindex.com/company/lightstep/incidents/415htm4vw7rg.md · JSON: https://rewindex.com/api/v1/companies/lightstep/incidents/415htm4vw7rg · Generated 2026-10-20T00:02:28.751Z