Companies/Lightstep (ServiceNow Cloud Observability)/Incidents

Lightstep (ServiceNow Cloud Observability): Intermittent Webapp Unavailability

Affected components: US - DashboardsUS - Observability - Web UI - US - DashboardsUS - Observability - Web UI - US - Service DirectoryUS - Service DirectoryUS - Logs SearchUS - Observability - Web UI - US - Logs SearchUS - NotebooksUS - Observability - Web UI - US - NotebooksUS - ExplorerUS - Observability - Web UI - US - ExplorerUS - Observability - Alerting - US - Streams AlertingUS - Streams AlertingUS - Change IntelligenceUS - Observability - Web UI - US - Change Intelligence

Timeline of updates

1. investigating2025-07-16 13:49 UTC

   We are experiencing issues logging into webapp. We are investigating.

2. identified2025-07-16 16:12 UTC

   We have identified the issue and are working on a solution. The site should be operational while we work on this.

3. identified2025-07-16 16:52 UTC

   We are continuing to work on a fix for this issue.

4. monitoring2025-07-16 17:02 UTC

   We have applied a fix for the root cause and believe everything should now be working fine.

5. monitoring2025-07-16 17:04 UTC

   We are continuing to monitor for any further issues.

6. resolved2025-07-16 20:10 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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