# Lightstep (ServiceNow Cloud Observability): Intermittent Webapp Unavailability

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-07-16 13:49 UTC · Resolved: 2025-07-16 20:10 UTC · Duration: 6.3 h
- Updates: 6 · Affected components: US - Dashboards, US - Observability - Web UI - US - Dashboards, US - Observability - Web UI - US - Service Directory, US - Service Directory, US - Logs Search, US - Observability - Web UI - US - Logs Search, US - Notebooks, US - Observability - Web UI - US - Notebooks, US - Explorer, US - Observability - Web UI - US - Explorer, US - Observability - Alerting - US - Streams Alerting, US - Streams Alerting, US - Change Intelligence, US - Observability - Web UI - US - Change Intelligence
- [Vendor status page: https://stspg.io/c913sk42t6z8](https://stspg.io/c913sk42t6z8)
- [Company: Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)

## Timeline of updates

- **investigating** 2025-07-16 13:49 UTC: We are experiencing issues logging into webapp. We are investigating.
- **identified** 2025-07-16 16:12 UTC: We have identified the issue and are working on a solution.  The site should be operational while we work on this.
- **identified** 2025-07-16 16:52 UTC: We are continuing to work on a fix for this issue.
- **monitoring** 2025-07-16 17:02 UTC: We have applied a fix for the root cause and believe everything should now be working fine.
- **monitoring** 2025-07-16 17:04 UTC: We are continuing to monitor for any further issues.
- **resolved** 2025-07-16 20:10 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/lightstep/incidents/1h9t5yjk5fxt · Markdown: https://rewindex.com/company/lightstep/incidents/1h9t5yjk5fxt.md · JSON: https://rewindex.com/api/v1/companies/lightstep/incidents/1h9t5yjk5fxt · Generated 2026-10-20T00:03:18.771Z