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Lightstep (ServiceNow Cloud Observability): Telemetry ingest severely degraded (spans, logs, metrics)

MajorStatus: resolvedStarted Resolved (46 min)4 updatesstspg.io (opens in new tab)

Affected components: Observability - Data Ingestion - Trace StatisticsUS - Trace StatisticsObservability - Data Ingestion - MetricsUS - MetricsObservability - Data Ingestion - Trace AssemblyUS - Trace AssemblyObservability - Data Ingestion - LogsUS - Logs

Timeline of updates

  1. investigating

    We are currently investigating this issue.

  2. monitoring

    A fix has been put in place and we are monitoring the results.

  3. monitoring

    We are continuing to monitor for any further issues.

  4. resolved

    This incident has been resolved.

Changes Rewindex caught on this incident

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How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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