# Lightstep (ServiceNow Cloud Observability): Telemetry ingest severely degraded (spans, logs, metrics)

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-05-13 17:20 UTC · Resolved: 2024-05-13 18:05 UTC · Duration: 46 min
- Updates: 4 · Affected components: Observability - Data Ingestion - Trace Statistics, US - Trace Statistics, Observability - Data Ingestion - Metrics, US - Metrics, Observability - Data Ingestion - Trace Assembly, US - Trace Assembly, Observability - Data Ingestion - Logs, US - Logs
- [Vendor status page: https://stspg.io/qf7bgp3y4fzt](https://stspg.io/qf7bgp3y4fzt)
- [Company: Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)

## Timeline of updates

- **investigating** 2024-05-13 17:20 UTC: We are currently investigating this issue.
- **monitoring** 2024-05-13 17:45 UTC: A fix has been put in place and we are monitoring the results.
- **monitoring** 2024-05-13 17:45 UTC: We are continuing to monitor for any further issues.
- **resolved** 2024-05-13 18:05 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2024-05-13 17:20 UTC: [Major incident: Telemetry ingest severely degraded (spans, logs, metrics)](https://rewindex.com/change/i573984e69903e1.md)


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Canonical: https://rewindex.com/company/lightstep/incidents/1cy30zx0r076 · Markdown: https://rewindex.com/company/lightstep/incidents/1cy30zx0r076.md · JSON: https://rewindex.com/api/v1/companies/lightstep/incidents/1cy30zx0r076 · Generated 2026-10-20T01:31:08.732Z