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Klaviyo: Klaviyo Service Disruption

Impact: criticalStatus: resolvedStarted Resolved (2 d)12 updatesSource: stspg.io (opens in new tab)
Summary

A critical Klaviyo disruption affected klaviyo.com, APIs, message sending and event processing, potentially preventing logins and campaigns or flows. It started 2026-05-05 21:24 UTC and was resolved 2026-05-07 23:02 UTC (2 days 1 h). Services were restored by 2026-05-06 15:59 UTC; subsequent background recovery did not affect platform use.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: AnalyticsHelpdeskK:Service - HelpdeskEmail Sending - Email ContentEmail SendingEmail Sending - Flow Email SendingMobile Push SendingCustomer AgentK:Service - Customer AgentProfilesSegmentationSegmentsConsent PagesUnsubscribe & Preference PagesKlaviyo AppKlaviyo App - Klaviyo AppReviewsSign-up FormsSignup FormsCustomer HubK:Service - Customer HubEmail DeliverabilityEmail Sending - Email DeliverabilityListsList SubscriptionEmail SendingEmail Sending - Campaign Email Sending

Timeline of updates

  1. investigating

    Klaviyo is currently experiencing a service disruption affecting access to klaviyo.com, our APIs, and message sending. Customers may be unable to log in, send campaigns or flows, or have their events processed during this time. Our engineering team is actively investigating the root cause. We'll provide updates as soon as more information is available.

  2. investigating

    Our engineering team is continuing to investigate the disruption affecting klaviyo.com, our APIs, and message sending. We will provide updates as more information is available.

  3. investigating

    We are continuing to investigate the issue affecting access to klaviyo.com and all associated services. Our engineering team is actively working to restore affected services. We will provide updates as soon as more information is available.

  4. identified

    Access to klaviyo.com has been restored, and dependent services are progressively coming back online. Our team continues to work toward full recovery, which we expect within the next hour. We'll provide another update in 30 minutes.

  5. identified

    Recovery is continuing to progress, and additional services are coming back online. Our team remains actively engaged, and we'll provide another update shortly.

  6. identified

    We are seeing recovery across APIs, event ingestion, and subscriptions. Our team continues to work toward restoring full functionality.

  7. monitoring

    Our engineering team has restored the impacted services and confirmed that systems have resumed functioning as intended. All Campaign/Flow messages impacted which are able to be replayed are currently sending. We're currently monitoring performance and will continue to update as incident is resolved.

  8. monitoring

    Access to klaviyo.com and core platform services has been restored. The majority of platform areas have returned to normal operation, with many affected services recovering automatically as infrastructure came back online. Our team is continuing to monitor platform stability and is actively working through remaining data repairs, including unsubscribe processing and analytics recovery. We will share further updates as this work progresses.

  9. monitoring

    Klaviyo services have been restored. Some background data reconciliation and recovery work is still in progress. This is not affecting overall system availability or customer use of the platform. Our team is continuing to monitor closely as we complete final repair efforts.

  10. monitoring

    Klaviyo services remain restored and operating as expected. Final background recovery and repair work is ongoing, but is not affecting customer use of the platform. Our team is continuing to monitor closely.

  11. monitoring

    Klaviyo services remain restored and operating as expected. Most recovery and repair work is now complete. Remaining work is focused on restoring webhook connections for a subset of WooCommerce and Eventbrite integrations and a subset of campaign analytics repairs, neither of which is affecting customer use of the platform. Our team is continuing to monitor closely.

  12. resolved

    All Klaviyo services have been fully restored and final recovery work is complete. We appreciate your patience throughout this incident. This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Klaviyo profile · Recent Klaviyo incidents · Markdown · JSON