Klaviyo: Meta Services Disruption

Impact: majorStatus: resolvedStarted 2026-06-12 14:49 UTCResolved 2026-06-12 17:30 UTC (2.7 h)4 updatesSource: stspg.io

Summary

Klaviyo reported a major outage affecting WhatsApp messaging, Meta integrations, and Instagram connectivity from 2026-06-12 14:49 UTC to 2026-06-12 17:30 UTC (2 h 40 min), caused by an upstream provider disruption. Services returned to normal; failed messages were reprocessed, but a small number that never reached Klaviyo could not be recovered.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: HelpdeskK:Service - HelpdeskCustomer AgentK:Service - Customer AgentIntegrations - Integrations - OtherOtherSMS Sending - WhatsAppWhatsApp Sending

Timeline of updates

investigating2026-06-12 14:49 UTC
Customers are currently experiencing issues with Meta-connected features in Klaviyo, including WhatsApp messaging, Meta integrations, and Instagram connectivity. We are investigating a disruption with an upstream provider and will share another update as soon as we have more information.
identified2026-06-12 15:48 UTC
Customers may continue to experience issues with Meta-connected features in Klaviyo, including WhatsApp messaging, Meta integrations, and Instagram connectivity. This is caused by a disruption at an upstream provider that affects connections to these features. We have begun to see partial recovery, and some messages are now sending successfully. We are working to resolve this quickly and will share another update as soon as more information is available.
monitoring2026-06-12 17:19 UTC
We are seeing further recovery with WhatsApp messaging, Meta integrations, and Instagram connectivity. WhatsApp messaging should no longer encounter failures. We've replayed all failed messages during this time period. We continue to monitor and will confirm once recovery has completed.
resolved2026-06-12 17:30 UTC
Meta-connected features in Klaviyo, including WhatsApp messaging, Meta integrations, and Instagram connectivity, have returned to normal. Messages that failed during the disruption were reprocessed, though a small number that did not reach Klaviyo could not be recovered. This incident has been resolved.

Rewindex changes for this incident

Major incident: Meta Services Disruption 2026-06-12 14:49 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Klaviyo profile · Recent Klaviyo incidents · Markdown · JSON