Klaviyo: Template Tag redirecting issue
Affected components: Email Sending - Email ContentConsent PagesUnsubscribe & Preference Pages
Timeline of updates
- resolved
Between 3:46pm EST and 7:29pm EST on 23rd Oct 2025, customers may have noticed an issue causing web view & unsubscribe tags to redirect to incorrect Template previews or broken pages. This may have affected some customers' ability to view or test templates as expected.
The Engineering team has identified the cause and implemented the fix. We are seeing links redirect as expected.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.
How the archive is checked, and what it cannot prove.
First version captured
In the 2026-10-17 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
5801d6d133d1a4d4…
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Klaviyo, started 2025-10-24 00:23 UTC, resolved after 0 min, 1 update(s).
- Title
- Template Tag redirecting issue
- Vendor
- Klaviyo
- Date
- URL
- https://rewindex.com/company/klaviyo/incidents/0gsrjrjlsyff
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