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Kinde: High latency for AU region

unknownStatus: resolvedStarted Resolved (2.8 h)7 updatesstatus.kinde.com (opens in new tab)

Affected components: Admin areaAuthenticationCustom domainsEmail deliveryManagement APINew user registrationSMS deliveryUser export and importWebhooks

Timeline of updates

  1. investigating

    We are currently investigating this incident..

  2. monitoring

    We are currently monitoring the result. Latency is returning to normal..

  3. monitoring

    We are continuing to monitor. Latency is returning to normal levels, and the team is actively working to return to baseline..

  4. resolved

    This incident has been resolved. The team will continue to monitor..

  5. postmortem

    We experienced high latency in our caching layer, which caused problems for a majority of our customers in the AU region. We have applied mitigations and will be prioritizing more performance enhancements soon..

  6. monitoring

    Our team is working on a fix and is actively monitoring to ensure latency returns to baseline levels..

  7. resolved

    This incident has been resolved, and a solution has been rolled out. Latency has resolved to baseline levels..

Impact, status and times are the vendor’s own, as last archived. View on status.kinde.com (opens in new tab).

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