# Kinde: High latency for AU region

- Impact (vendor’s label): unknown
- Status: resolved
- Started: 2026-04-17 03:27 UTC · Resolved: 2026-04-17 06:14 UTC · Duration: 2.8 h
- Updates: 7 · Affected components: Admin area, Authentication, Custom domains, Email delivery, Management API, New user registration, SMS delivery, User export and import, Webhooks
- [Vendor status page: https://status.kinde.com/incident/cmo2ckyns07sx7ds83v42kurq](https://status.kinde.com/incident/cmo2ckyns07sx7ds83v42kurq)
- [Company: Kinde](https://rewindex.com/company/kinde.md)

## Timeline of updates

- **investigating** 2026-04-17 03:27 UTC: We are currently investigating this incident..
- **monitoring** 2026-04-17 03:42 UTC: We are currently monitoring the result. Latency is returning to normal..
- **monitoring** 2026-04-17 03:58 UTC: We are continuing to monitor. Latency is returning to normal levels, and the team is actively working to return to baseline..
- **resolved** 2026-04-17 04:06 UTC: This incident has been resolved. The team will continue to monitor..
- **postmortem** 2026-04-17 05:28 UTC: We experienced high latency in our caching layer, which caused problems for a majority of our customers in the AU region. We have applied mitigations and will be prioritizing more performance enhancements soon..
- **monitoring** 2026-04-17 05:52 UTC: Our team is working on a fix and is actively monitoring to ensure latency returns to baseline levels..
- **resolved** 2026-04-17 06:14 UTC: This incident has been resolved, and a solution has been rolled out. Latency has resolved to baseline levels..


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Canonical: https://rewindex.com/company/kinde/incidents/cmo2ckyns07sx7ds83v42kurq · Markdown: https://rewindex.com/company/kinde/incidents/cmo2ckyns07sx7ds83v42kurq.md · JSON: https://rewindex.com/api/v1/companies/kinde/incidents/cmo2ckyns07sx7ds83v42kurq · Generated 2026-10-20T00:10:08.165Z