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Keeper: API errors during maintenance operation
Keeper reported major API errors during maintenance, attributing unexpected customer impact during an application restart to recent service health-check changes. The incident is marked resolved, but its recorded start (2026-04-01 01:40 UTC) is later than its resolution (2026-03-31 03:00 UTC), so duration is unknown.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Timeline of updates
- resolved
On March 30 at 8:00 PM PST, Keeper performed a scheduled minor upgrade to our multi-region AWS RDS clusters as part of routine maintenance. The upgrade itself completed in approximately 3 minutes, followed by a standard application restart process that took about 15 minutes. While this process is typically non-disruptive, recent changes to service health checks caused unexpected customer impact during the restart window. This maintenance was not communicated in advance due to an internal miscommunication and the expectation of no impact. We apologize for the disruption and are taking steps to ensure all future maintenance—regardless of expected impact—is communicated ahead of time, as well as reviewing our health check configurations to prevent similar issues.
Rewindex changes for this incident
- Major incident: API errors during maintenance operation 2026-04-01 01:40 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Keeper profile · Recent Keeper incidents · Markdown · JSON