Jira: Jira Platform Incident - viewIssue and createIssue Service Disruption
Timeline of updates
- resolved
Between 15:09 UTC to 17:16 UTC, some customers experienced partial outage for Jira Work Management, Jira Service Management, and Jira viewIssue, createIssue and editIssue caused by a faulty code rollout. We have deployed a fix to mitigate the issue and have verified that the services have recovered. The root cause is still being investigated and will be provided in the post incident review. The conditions that cause the errors are being addressed and we're actively working on a permanent fix. The issue has been resolved and the services are operating normally.
From Jira’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on jira-software.status.atlassian.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Jira, started 2025-10-27 16:33 UTC, resolved after 1.3 h, 1 update(s).
- Title
- Jira Platform Incident - viewIssue and createIssue Service Disruption
- Vendor
- Jira
- Date
- URL
- https://rewindex.com/company/jira/incidents/pb23xhx755dt
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