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Jira: Customers may receive 403 Access denied -> Access by unmanaged users not allowed

MinorStatus: resolvedStarted Resolved (3.9 h)1 updatejira-software.status.atlassian.com (opens in new tab)

Timeline of updates

  1. resolved

    Starting at 10:00 UTC, a few customers mentioned an unexpected issue with an Early Access Program feature for external user authentication. The issue is isolated to the Early Access Program users, therefore, we will provide further instructions on mitigating this error through support tickets. As for the other users, the service is operating normally.

From Jira’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

Impact, status and times are the vendor’s own, as last archived. View on jira-software.status.atlassian.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Jira, started 2023-06-15 11:47 UTC, resolved after 3.9 h, 1 update(s).

Title
Customers may receive 403 Access denied -> Access by unmanaged users not allowed
Vendor
Jira
Date
URL
https://rewindex.com/company/jira/incidents/gp03d3st55l2

Jira profileRecent Jira incidentsAll outages on June 15, 2023Jira in June 2023MarkdownJSON