Jira: Issue in reactivating paid apps after it has been suspended due to non-payment, after making the payment
Timeline of updates
- resolved
We have identified that this behavior existed for long time and is due to a bug triggered in edge scenario when following sequence of events happens: 1. First a paid app gets suspended due to lack of payment 2. Then administrator decides to uninstall app 3. Then administrator decides to (re)install app 4. Payment is issued for the app 5. App fails to reactivate (as a result of this bug) We are advising customers to raise a support ticket with Atlassian to restore app functionality when faced with such scenario. The app reactivates correctly when no re-installation was attempted after suspension. We haven't found any recent changes that could cause this scenario to be happening more frequently. We're going to work in the future on improving the reinstallation flow for the suspended apps which will reduce the possibility to leave apps in state whey they can't be reactivated.
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Status incident (vendor impact label: none) posted by Jira, started 2024-06-12 06:45 UTC, resolved after 9 d, 1 update(s).
- Title
- Issue in reactivating paid apps after it has been suspended due to non-payment, after making the payment
- Vendor
- Jira
- Date
- URL
- https://rewindex.com/company/jira/incidents/2r8dj8xr4cj0
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