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CompaniesIntercomIncidents

Intercom: Customer contact details showing up as "Redacted" in the Intercom Inbox

MinorStatus: resolvedStarted Resolved (12 min)2 updateswww.finstatus.com (opens in new tab)

Affected components: 01J0RKP63R5H2101GECKVJQ6E9

Timeline of updates

  1. investigating

    We're investigating reports of customer contact details showing up as "Redacted" in the Intercom helpdesk.

  2. resolved

    Between 16:50 UTC and 17:39 UTC contact details were replaced with "Redacted" in the Intercom Helpdesk for teammates missing explicit permissions to view contact details. We're sorry for the disruption.

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Impact, status and times are the vendor’s own, as last archived. View on www.finstatus.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Intercom, started 2026-10-14 17:43 UTC, resolved after 12 min, 2 update(s).

Title
Customer contact details showing up as "Redacted" in the Intercom Inbox
Vendor
Intercom
Date
URL
https://rewindex.com/company/intercom/incidents/01M4XR5BR7KCA4H4A8Z2B13HH0

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