# Intercom: Customer contact details showing up as "Redacted" in the Intercom Inbox

> Intercom status incident “Customer contact details showing up as "Redacted" in the Intercom Inbox” on 2026-10-14: impact minor (vendor’s label), 12 min, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/intercom/incidents/01M4XR5BR7KCA4H4A8Z2B13HH0
Last updated: 2026-10-14T17:55:23Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-10-14 17:43 UTC · Resolved: 2026-10-14 17:55 UTC · Duration: 12 min
- Updates: 2 · Affected components: 01J0RKP63R5H2101GECKVJQ6E9
- [Vendor status page: https://www.finstatus.com/incidents/01M4XR5BR7KCA4H4A8Z2B13HH0](https://www.finstatus.com/incidents/01M4XR5BR7KCA4H4A8Z2B13HH0)
- [Company: Intercom](https://rewindex.com/company/intercom.md)

## Timeline of updates

- **investigating** 2026-10-14 17:43 UTC: We're investigating reports of customer contact details showing up as "Redacted" in the Intercom helpdesk.
- **resolved** 2026-10-14 17:55 UTC: Between 16:50 UTC and 17:39 UTC contact details were replaced with "Redacted" in the Intercom Helpdesk for teammates missing explicit permissions to view contact details. We're sorry for the disruption.

## Cite this

Status incident (vendor impact label: minor) posted by Intercom, started 2026-10-14 17:43 UTC, resolved after 12 min, 2 update(s).

- Canonical URL: https://rewindex.com/company/intercom/incidents/01M4XR5BR7KCA4H4A8Z2B13HH0
- Citation: Intercom, “Customer contact details showing up as "Redacted" in the Intercom Inbox” (2026-10-14 17:43 UTC). Archived by Rewindex: https://rewindex.com/company/intercom/incidents/01M4XR5BR7KCA4H4A8Z2B13HH0 (CC BY 4.0).
- Markdown link: `[Intercom: Customer contact details showing up as "Redacted" in the Intercom Inbox (2026-10-14)](https://rewindex.com/company/intercom/incidents/01M4XR5BR7KCA4H4A8Z2B13HH0)`


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Canonical: https://rewindex.com/company/intercom/incidents/01M4XR5BR7KCA4H4A8Z2B13HH0 · Markdown: https://rewindex.com/company/intercom/incidents/01M4XR5BR7KCA4H4A8Z2B13HH0.md · JSON: https://rewindex.com/api/v1/companies/intercom/incidents/01M4XR5BR7KCA4H4A8Z2B13HH0 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:23:12.059Z