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Intercom: Fin intermittent failures responding to first conversation messages

MinorStatus: resolvedStarted Resolved (5.9 h)3 updateswww.finstatus.com (opens in new tab)

Affected components: 01J0R8NT6YMG2CAKJ20H40RP6W

Timeline of updates

  1. investigating

    We're seeing issues with Fin Agent responding to the first message of new inbound Conversations. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.

  2. monitoring

    We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.

  3. resolved

    This issue should now be resolved and all services are restored to normal functionality.

    Please don’t hesitate to reach out to team@fin.: mailto:team@fin.aiai if you have any further questions or if you’re still seeing any unexpected behaviour

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Impact, status and times are the vendor’s own, as last archived. View on www.finstatus.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Intercom, started 2026-09-04 10:00 UTC, resolved after 5.9 h, 3 update(s).

Title
Fin intermittent failures responding to first conversation messages
Vendor
Intercom
Date
URL
https://rewindex.com/company/intercom/incidents/01M1PFX639M0HRXYGFZG9E6YW0

Intercom profileRecent Intercom incidentsAll outages on September 4, 2026Intercom in September 2026MarkdownJSON