# Intercom: Fin intermittent failures responding to first conversation messages

> Intercom status incident “Fin intermittent failures responding to first conversation messages” on 2026-09-04: impact minor (vendor’s label), 5.9 h, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/intercom/incidents/01M1PFX639M0HRXYGFZG9E6YW0
Last updated: 2026-09-04T15:55:36Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-04 10:00 UTC · Resolved: 2026-09-04 15:55 UTC · Duration: 5.9 h
- Updates: 3 · Affected components: 01J0R8NT6YMG2CAKJ20H40RP6W
- [Vendor status page: https://www.finstatus.com/incidents/01M1PFX639M0HRXYGFZG9E6YW0](https://www.finstatus.com/incidents/01M1PFX639M0HRXYGFZG9E6YW0)
- [Company: Intercom](https://rewindex.com/company/intercom.md)

## Timeline of updates

- **investigating** 2026-09-04 15:16 UTC: We're seeing issues with Fin Agent responding to the first message of new inbound Conversations. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
- **monitoring** 2026-09-04 15:47 UTC: We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.
- **resolved** 2026-09-04 15:55 UTC: This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to team@fin.: mailto:team@fin.aiai if you have any further questions or if you’re still seeing any unexpected behaviour

## Cite this

Status incident (vendor impact label: minor) posted by Intercom, started 2026-09-04 10:00 UTC, resolved after 5.9 h, 3 update(s).

- Canonical URL: https://rewindex.com/company/intercom/incidents/01M1PFX639M0HRXYGFZG9E6YW0
- Citation: Intercom, “Fin intermittent failures responding to first conversation messages” (2026-09-04 10:00 UTC). Archived by Rewindex: https://rewindex.com/company/intercom/incidents/01M1PFX639M0HRXYGFZG9E6YW0 (CC BY 4.0).
- Markdown link: `[Intercom: Fin intermittent failures responding to first conversation messages (2026-09-04)](https://rewindex.com/company/intercom/incidents/01M1PFX639M0HRXYGFZG9E6YW0)`


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Canonical: https://rewindex.com/company/intercom/incidents/01M1PFX639M0HRXYGFZG9E6YW0 · Markdown: https://rewindex.com/company/intercom/incidents/01M1PFX639M0HRXYGFZG9E6YW0.md · JSON: https://rewindex.com/api/v1/companies/intercom/incidents/01M1PFX639M0HRXYGFZG9E6YW0 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:39:07.224Z