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CompaniesIntercomIncidents

Intercom: Inbox experience degraded performance

MinorStatus: resolvedStarted Resolved (5.7 h)4 updateswww.finstatus.com (opens in new tab)

Affected components: 01J0RKP63R5H2101GECKVJQ6E9

Timeline of updates

  1. investigating

    We're seeing issues with Intercom. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.

  2. investigating

    We believe we have identified the root cause and are currently working through mitigation steps.

    Please be assured that we are still working to mitigate this issue and will update here as soon as  we have more information.

  3. monitoring

    We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.

  4. resolved

    Between 13:35 UTC and 15:53 UTC customers experienced degraded search performance in the Inbox. Intermittently during the initial period of the investigation, some customers experienced conversations that failed to load in the Inbox. This issue should now be resolved and all services are restored to normal functionality.

    Please don’t hesitate to reach out to team@fin.ai if you have any further questions or if you’re still seeing any unexpected behaviour

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Impact, status and times are the vendor’s own, as last archived. View on www.finstatus.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Intercom, started 2026-08-03 14:22 UTC, resolved after 5.7 h, 4 update(s).

Title
Inbox experience degraded performance
Vendor
Intercom
Date
URL
https://rewindex.com/company/intercom/incidents/01KZ4027X05FC0T5NH57QSF0EJ

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