# Intercom: Inbox experience degraded performance 

> Intercom status incident “Inbox experience degraded performance ” on 2026-08-03: impact minor (vendor’s label), 5.7 h, 4 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/intercom/incidents/01KZ4027X05FC0T5NH57QSF0EJ
Last updated: 2026-08-03T20:03:54Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-08-03 14:22 UTC · Resolved: 2026-08-03 20:03 UTC · Duration: 5.7 h
- Updates: 4 · Affected components: 01J0RKP63R5H2101GECKVJQ6E9
- [Vendor status page: https://www.finstatus.com/incidents/01KZ4027X05FC0T5NH57QSF0EJ](https://www.finstatus.com/incidents/01KZ4027X05FC0T5NH57QSF0EJ)
- [Company: Intercom](https://rewindex.com/company/intercom.md)

## Timeline of updates

- **investigating** 2026-08-03 14:22 UTC: We're seeing issues with Intercom. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
- **investigating** 2026-08-03 15:17 UTC: We believe we have identified the root cause and are currently working through mitigation steps. Please be assured that we are still working to mitigate this issue and will update here as soon as  we have more information.
- **monitoring** 2026-08-03 16:18 UTC: We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.
- **resolved** 2026-08-03 20:03 UTC: Between 13:35 UTC and 15:53 UTC customers experienced degraded search performance in the Inbox. Intermittently during the initial period of the investigation, some customers experienced conversations that failed to load in the Inbox. This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to team@fin.ai if you have any further questions or if you’re still seeing any unexpected behaviour

## Cite this

Status incident (vendor impact label: minor) posted by Intercom, started 2026-08-03 14:22 UTC, resolved after 5.7 h, 4 update(s).

- Canonical URL: https://rewindex.com/company/intercom/incidents/01KZ4027X05FC0T5NH57QSF0EJ
- Citation: Intercom, “Inbox experience degraded performance ” (2026-08-03 14:22 UTC). Archived by Rewindex: https://rewindex.com/company/intercom/incidents/01KZ4027X05FC0T5NH57QSF0EJ (CC BY 4.0).
- Markdown link: `[Intercom: Inbox experience degraded performance  (2026-08-03)](https://rewindex.com/company/intercom/incidents/01KZ4027X05FC0T5NH57QSF0EJ)`


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Canonical: https://rewindex.com/company/intercom/incidents/01KZ4027X05FC0T5NH57QSF0EJ · Markdown: https://rewindex.com/company/intercom/incidents/01KZ4027X05FC0T5NH57QSF0EJ.md · JSON: https://rewindex.com/api/v1/companies/intercom/incidents/01KZ4027X05FC0T5NH57QSF0EJ · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:43:01.260Z