Companies/imgix/Incidents

imgix: Increased errors for new render requests

flowchart LR
  root["Google Cloud us-central1<br/>posted 14:42 UTC"]:::root
  h1["Within an hour<br/>8 vendors, 8 blamed Google Cloud<br/>Pinecone, Elastic Cloud, FullStory +5"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>6 vendors, 6 blamed Google Cloud<br/>Apollo GraphQL, Temporal Cloud, Clerk +3"]:::blames
  root --> h4
  p0["GitHub<br/>posted +18 min, did not name Google Cloud"]:::timing
  root -.-> p0
  k0["Bolt.new<br/>+24 min"]:::hop2
  p0 -->|"blamed GitHub"| k0
  p1["Twilio<br/>posted +1 h 42 min, did not name Google Cloud"]:::timing
  root -.-> p1
  k1["Gorgias, Iterable<br/>+2 h 23 min to +2 h 37 min"]:::hop2
  p1 -->|"blamed Twilio"| k1
  me["imgix (this incident)<br/>posted +1 h 54 min"]:::me
  h4 --- me

Affected components: Rendering Infrastructure

Timeline of updates

1. identified2026-09-01 16:36 UTC

   We have identified a correlation with an ongoing Google Cloud incident, which reports elevated packet loss and errors for multiple services. We will continue to monitor error rates and provide further updates as Google Cloud shares more information.

2. identified2026-09-01 17:05 UTC

   We are continuing to monitor error rates while investigating potential failover options for this incident.

3. identified2026-09-01 17:15 UTC

   We are pushing out changes to redirect traffic and are seeing improved error rates across the service. We will continue to make updates and monitor the situation.

4. identified2026-09-01 18:06 UTC

   We are observing improved error rates across the service. We will continue to monitor the situation.

5. monitoring2026-09-01 18:31 UTC

   Error rates are back to normal. We will continue to monitor the service.

6. resolved2026-09-01 18:48 UTC

   This incident has been resolved.

7. postmortem2026-09-11 19:25 UTC

   ## Summary Between approximately 7:49 AM and 10:57 AM PDT on September 1, 2026, a network fault in a Google Cloud Platform region disrupted connectivity to infrastructure that powers a portion of Imgix's image and video rendering pipeline. This resulted in an average error rate ~2% of total requests served during that window. Previously cached images and videos continued to be served normally throughout the incident. ## What Went Wrong Google Cloud Platform experienced a network-level fault affecting compute infrastructure in one of its US regions. The fault disrupted connectivity between the GCP services that make up our rendering infrastructure, preventing a share of render requests in that region from completing. Google has confirmed the disruption was caused by an incident that occurred during their network maintenance and is continuing to review the incident. We may update this report once we receive more information. Despite having multi-zonal configurations for our services, traffic was impacted across the whole region resulting in the degradation we experienced. As error rates rose and fell in waves throughout the incident, we performed a phased cutover of traffic to a healthy region to reduce impact, and returned traffic to normal once the issue cleared. ## What We Will Do To Prevent This In The Future We are refining our criteria and procedures for cross-regional traffic shifts to improve our responses in future incidents.

Changes Rewindex caught on this incident

• Sep 1Major incident: Increased errors for new render requests

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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