imgix’s incident blames Google Cloud as the cause. (hop 1, posted +1 h 54 min vs Google Cloud’s own post)
“…Between approximately 7:49 AM and 10:57 AM PDT on September 1, 2026, a network fault in a Google Cloud Platform region disrupted connectivity to infrastructure that powers a portion of Imgix's image a…”
Detected automatically from incidents that started together and named the same provider. A link means one vendor’s incident named another, not a confirmed cause.
What changed
Struck in red is what imgix removed; blue is what they added. Muted text is unchanged context.
BeforeAfter
AddedTitle#1
Before: not present
After: Increased errors for new render requests
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: postmortem
AddedStart time#4
Before: not present
After: 2026-09-01 16:36 UTC
AddedResolved time#5
Before: not present
After: 2026-09-01 18:48 UTC
AddedAffected components#6
Before: not present
After: Rendering Infrastructure
AddedUpdateidentified#7
Before: not present
After: We have identified a correlation with an ongoing Google Cloud incident, which reports elevated packet loss and errors for multiple services.
We will continue to monitor error rates and provide further updates as Google Cloud shares more information.
AddedUpdateidentified#8
Before: not present
After: We are continuing to monitor error rates while investigating potential failover options for this incident.
AddedUpdateidentified#9
Before: not present
After: We are pushing out changes to redirect traffic and are seeing improved error rates across the service.
We will continue to make updates and monitor the situation.
AddedUpdateidentified#10
Before: not present
After: We are observing improved error rates across the service.
We will continue to monitor the situation.
AddedUpdatemonitoring#11
Before: not present
After: Error rates are back to normal.
We will continue to monitor the service.
AddedUpdateresolved#12
Before: not present
After: This incident has been resolved.
AddedUpdatepostmortem#13
Before: not present
After: ## Summary
Between approximately 7:49 AM and 10:57 AM PDT on September 1, 2026, a network fault in a Google Cloud Platform region disrupted connectivity to infrastructure that powers a portion of Imgix's image and video rendering pipeline. This resulted in an average error rate ~2% of total requests served during that window.
Previously cached images and videos continued to be served normally throughout the incident.
## What Went Wrong
Google Cloud Platform experienced a network-level fault affecting compute infrastructure in one of its US regions. The fault disrupted connectivity between the GCP services that make up our rendering infrastructure, preventing a share of render requests in that region from completing. Google has confirmed the disruption was caused by an incident that occurred during their network maintenance and is continuing to review the incident. We may update this report once we receive more information.
Despite having multi-zonal configurations for our services, traffic was impacted across the whole region resulting in the degradation we experienced. As error rates rose and fell in waves throughout the incident, we performed a phased cutover of traffic to a healthy region to reduce impact, and returned traffic to normal once the issue cleared.
## What We Will Do To Prevent This In The Future
We are refining our criteria and procedures for cross-regional traffic shifts to improve our responses in future incidents.