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HubSpot: Help Desk and Conversations Inbox channels not receiving ticket

No impact listedStatus: resolvedStarted Resolved (30 min)3 updatesstspg.io (opens in new tab)

Timeline of updates

  1. identified

    We estimate that we will restore service in the next half an hour.

    We are mitigating impact from a database impairment which we believe is caused by a traffic surge. We are scaling the system and pausing non-critical tasks to reduce load.

    We will be back with an update within 15 minutes.

    The information on this page reflects our understanding of the incident and impact at the time of the update.

  2. monitoring

    We've addressed the issue that caused HelpDesk to be partially unavailable in North America, Europe, the Asian Pacific since 02:23 PM (UTC -05:00). We're monitoring performance closely to ensure the tools recover properly.

    The information on this page reflects our understanding of the incident and impact at the time of the update.

  3. resolved

    Between 03:25 PM (UTC -05:00) and 03:59 PM (UTC -05:00), many customers in all affected regions experienced issues with helpdesk, inbox. This was caused by a database impairment. As of 03:59 PM (UTC -05:00), our helpdesk, inbox are working properly and the incident has been fully resolved.

    HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability.

    The information on this page reflects our understanding of the incident and impact at the time of the update.

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: none) posted by HubSpot, started 2026-02-05 21:06 UTC, resolved after 30 min, 3 update(s).

Title
Help Desk and Conversations Inbox channels not receiving ticket
Vendor
HubSpot
Date
URL
https://rewindex.com/company/hubspot/incidents/zfvl63rsvxld

HubSpot profileRecent HubSpot incidentsAll outages on February 5, 2026HubSpot in February 2026MarkdownJSON