# HubSpot: Help Desk and Conversations Inbox channels not receiving ticket

> HubSpot status incident “Help Desk and Conversations Inbox channels not receiving ticket” on 2026-02-05: impact none (vendor’s label), 30 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hubspot/incidents/zfvl63rsvxld
Last updated: 2026-02-05T21:36:11Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-02-05 21:06 UTC · Resolved: 2026-02-05 21:36 UTC · Duration: 30 min
- Updates: 3
- [Vendor status page: https://stspg.io/ggvxq9rk61hd](https://stspg.io/ggvxq9rk61hd)
- [Company: HubSpot](https://rewindex.com/company/hubspot.md)

## Timeline of updates

- **identified** 2026-02-05 21:06 UTC: We estimate that we will restore service in the next half an hour. We are mitigating impact from a database impairment which we believe is caused by a traffic surge. We are scaling the system and pausing non-critical tasks to reduce load. We will be back with an update within 15 minutes. The information on this page reflects our understanding of the incident and impact at the time of the update.
- **monitoring** 2026-02-05 21:20 UTC: We've addressed the issue that caused HelpDesk to be partially unavailable in North America, Europe, the Asian Pacific since 02:23 PM  (UTC -05:00). We're monitoring performance closely to ensure the tools recover properly. The information on this page reflects our understanding of the incident and impact at the time of the update.
- **resolved** 2026-02-05 21:36 UTC: Between 03:25 PM  (UTC -05:00) and 03:59 PM  (UTC -05:00), many customers in all affected regions experienced issues with helpdesk, inbox. This was caused by a database impairment. As of 03:59 PM  (UTC -05:00), our helpdesk, inbox are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.

## Cite this

Status incident (vendor impact label: none) posted by HubSpot, started 2026-02-05 21:06 UTC, resolved after 30 min, 3 update(s).

- Canonical URL: https://rewindex.com/company/hubspot/incidents/zfvl63rsvxld
- Citation: HubSpot, “Help Desk and Conversations Inbox channels not receiving ticket” (2026-02-05 21:06 UTC). Archived by Rewindex: https://rewindex.com/company/hubspot/incidents/zfvl63rsvxld (CC BY 4.0).
- Markdown link: `[HubSpot: Help Desk and Conversations Inbox channels not receiving ticket (2026-02-05)](https://rewindex.com/company/hubspot/incidents/zfvl63rsvxld)`


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Canonical: https://rewindex.com/company/hubspot/incidents/zfvl63rsvxld · Markdown: https://rewindex.com/company/hubspot/incidents/zfvl63rsvxld.md · JSON: https://rewindex.com/api/v1/companies/hubspot/incidents/zfvl63rsvxld · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:24:36.147Z