HubSpot: Form fields were removed after a properties update
Timeline of updates
- resolved
We’ve identified an issue that was causing certain form fields to be removed from forms. This issue started occurring at Jul 5th 12pm EST until Jul 11th 1pm EST. The root cause of this issue resulted in updates to a property causing them to be removed from all forms. We have addressed the root cause of this issue and have been able to add these properties back into the majority of forms on July 14th 10:30am EST. Submissions during this period will not have contained the missing field. A number of forms were unable to be reset back to their previous state. We will be contacting customers still affected by this issue to work towards a resolution on this.
From HubSpot’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.hubspot.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by HubSpot, started 2018-07-14 14:54 UTC, resolved after 0 min, 1 update(s).
- Title
- Form fields were removed after a properties update
- Vendor
- HubSpot
- Date
- URL
- https://rewindex.com/company/hubspot/incidents/cgymbvyfzw10
HubSpot profileRecent HubSpot incidentsAll outages on July 14, 2018HubSpot in July 2018MarkdownJSON