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HubSpot: HelpDesk not available for the customers and the Support team

No impact listedStatus: resolvedStarted Resolved (46 min)5 updatesstspg.io (opens in new tab)

Affected components: Service ToolsChat & AutomationCRM

Timeline of updates

  1. identified

    We estimate that we will restore service in the next several hours.

    We are mitigating impact from a server impairment which we believe is caused by resource exhaustion. We are reverting the change.

    We will be back with an update within 1 hour.

    The information on this page reflects our understanding of the incident and impact at the time of the update.

  2. identified

    We've identified the issue that's caused multiple areas in HubSpot to be unavailable since 6:15 AM EST (UTC -05:00) on Mar 5, 2026. We're addressing the cause of this issue and will update this page when we have more information. Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.

  3. identified

    We've identified the issue that's caused multiple areas in HubSpot to be unavailable since 6:00 AM EST (UTC -05:00) on Mar 5, 2026. We're addressing the cause of this issue and will update this page when we have more information. Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.

  4. monitoring

    We've addressed the issue that caused multiple areas in HubSpot to be unavailable since 6:00 AM EST (UTC -05:00) on Mar 5, 2026. We're monitoring performance closely to ensure the tools recover properly. Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.

  5. resolved

    The affected areas of HubSpot are now fully accessible. We've identified and addressed the root cause of the issue. The incident has been fully resolved and The affected areas of HubSpot should be working properly. No data was lost.

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How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: none) posted by HubSpot, started 2026-03-05 11:39 UTC, resolved after 46 min, 5 update(s).

Title
HelpDesk not available for the customers and the Support team
Vendor
HubSpot
Date
URL
https://rewindex.com/company/hubspot/incidents/9szm40l2fq2s

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