# HubSpot: HelpDesk not available for the customers and the Support team

> HubSpot status incident “HelpDesk not available for the customers and the Support team” on 2026-03-05: impact none (vendor’s label), 46 min, 5 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hubspot/incidents/9szm40l2fq2s
Last updated: 2026-03-05T12:26:09Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-03-05 11:39 UTC · Resolved: 2026-03-05 12:26 UTC · Duration: 46 min
- Updates: 5 · Affected components: Service Tools, Chat & Automation, CRM
- [Vendor status page: https://stspg.io/7kz8jf871s86](https://stspg.io/7kz8jf871s86)
- [Company: HubSpot](https://rewindex.com/company/hubspot.md)

## Timeline of updates

- **identified** 2026-03-05 11:39 UTC: We estimate that we will restore service in the next several hours. We are mitigating impact from a server impairment which we believe is caused by resource exhaustion. We are reverting the change. We will be back with an update within 1 hour. The information on this page reflects our understanding of the incident and impact at the time of the update.
- **identified** 2026-03-05 11:53 UTC: We've identified the issue that's caused multiple areas in HubSpot to be unavailable since 6:15 AM EST (UTC -05:00) on Mar 5, 2026. We're addressing the cause of this issue and will update this page when we have more information. Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.
- **identified** 2026-03-05 11:57 UTC: We've identified the issue that's caused multiple areas in HubSpot to be unavailable since 6:00 AM EST (UTC -05:00) on Mar 5, 2026. We're addressing the cause of this issue and will update this page when we have more information. Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.
- **monitoring** 2026-03-05 12:12 UTC: We've addressed the issue that caused multiple areas in HubSpot to be unavailable since 6:00 AM EST (UTC -05:00) on Mar 5, 2026. We're monitoring performance closely to ensure the tools recover properly. Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.
- **resolved** 2026-03-05 12:26 UTC: The affected areas of HubSpot are now fully accessible. We've identified and addressed the root cause of the issue. The incident has been fully resolved and The affected areas of HubSpot should be working properly. No data was lost.

## Cite this

Status incident (vendor impact label: none) posted by HubSpot, started 2026-03-05 11:39 UTC, resolved after 46 min, 5 update(s).

- Canonical URL: https://rewindex.com/company/hubspot/incidents/9szm40l2fq2s
- Citation: HubSpot, “HelpDesk not available for the customers and the Support team” (2026-03-05 11:39 UTC). Archived by Rewindex: https://rewindex.com/company/hubspot/incidents/9szm40l2fq2s (CC BY 4.0).
- Markdown link: `[HubSpot: HelpDesk not available for the customers and the Support team (2026-03-05)](https://rewindex.com/company/hubspot/incidents/9szm40l2fq2s)`


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Canonical: https://rewindex.com/company/hubspot/incidents/9szm40l2fq2s · Markdown: https://rewindex.com/company/hubspot/incidents/9szm40l2fq2s.md · JSON: https://rewindex.com/api/v1/companies/hubspot/incidents/9szm40l2fq2s · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:44:30.520Z