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HubSpot: "SSO Login Failure: Team Members Encounter 'portal_not_configured' Error on HubSpot Access"

No impact listedStatus: resolvedStarted Resolved (9 min)2 updatesstspg.io (opens in new tab)

Affected components: ReportsService ToolsMobileWebsiteChat & AutomationSales ToolsMarketing ToolsCRMIntegrations

Timeline of updates

  1. monitoring

    We've addressed the issue that caused SSO Login to be partially unavailable in all affected regions since 02:32 PM (UTC -04:00). We're monitoring performance closely to ensure the tools recover properly.

    The information on this page reflects our understanding of the incident and impact at the time of the update.

  2. resolved

    Between 02:32 PM (UTC -04:00) and 02:38 PM (UTC -04:00), all customers in all affected regions experienced issues with SSO Login. This was caused by a server impairment. As of 02:38 PM (UTC -04:00), our SSO Login are working properly and the incident has been fully resolved.

    HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability.

    The information on this page reflects our understanding of the incident and impact at the time of the update.

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: none) posted by HubSpot, started 2026-04-06 18:59 UTC, resolved after 9 min, 2 update(s).

Title
"SSO Login Failure: Team Members Encounter 'portal_not_configured' Error on HubSpot Access"
Vendor
HubSpot
Date
URL
https://rewindex.com/company/hubspot/incidents/0ptmz2rwbgkn

HubSpot profileRecent HubSpot incidentsAll outages on April 6, 2026HubSpot in April 2026MarkdownJSON