# HubSpot: "SSO Login Failure: Team Members Encounter 'portal_not_configured' Error on HubSpot Access"

> HubSpot status incident “"SSO Login Failure: Team Members Encounter 'portal_not_configured' Error on HubSpot Access"” on 2026-04-06: impact none (vendor’s label), 9 min, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hubspot/incidents/0ptmz2rwbgkn
Last updated: 2026-04-06T19:08:12Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-04-06 18:59 UTC · Resolved: 2026-04-06 19:08 UTC · Duration: 9 min
- Updates: 2 · Affected components: Reports, Service Tools, Mobile, Website, Chat & Automation, Sales Tools, Marketing Tools, CRM, Integrations
- [Vendor status page: https://stspg.io/k5bzzz20tg6h](https://stspg.io/k5bzzz20tg6h)
- [Company: HubSpot](https://rewindex.com/company/hubspot.md)

## Timeline of updates

- **monitoring** 2026-04-06 18:59 UTC: We've addressed the issue that caused SSO Login to be partially unavailable in all affected regions since 02:32 PM  (UTC -04:00). We're monitoring performance closely to ensure the tools recover properly. The information on this page reflects our understanding of the incident and impact at the time of the update.
- **resolved** 2026-04-06 19:08 UTC: Between 02:32 PM  (UTC -04:00) and 02:38 PM  (UTC -04:00), all customers in all affected regions experienced issues with SSO Login. This was caused by a server impairment. As of 02:38 PM  (UTC -04:00), our SSO Login are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.

## Cite this

Status incident (vendor impact label: none) posted by HubSpot, started 2026-04-06 18:59 UTC, resolved after 9 min, 2 update(s).

- Canonical URL: https://rewindex.com/company/hubspot/incidents/0ptmz2rwbgkn
- Citation: HubSpot, “"SSO Login Failure: Team Members Encounter 'portal_not_configured' Error on HubSpot Access"” (2026-04-06 18:59 UTC). Archived by Rewindex: https://rewindex.com/company/hubspot/incidents/0ptmz2rwbgkn (CC BY 4.0).
- Markdown link: `[HubSpot: "SSO Login Failure: Team Members Encounter 'portal_not_configured' Error on HubSpot Access" (2026-04-06)](https://rewindex.com/company/hubspot/incidents/0ptmz2rwbgkn)`


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Canonical: https://rewindex.com/company/hubspot/incidents/0ptmz2rwbgkn · Markdown: https://rewindex.com/company/hubspot/incidents/0ptmz2rwbgkn.md · JSON: https://rewindex.com/api/v1/companies/hubspot/incidents/0ptmz2rwbgkn · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:19:49.361Z