Companies/Hootsuite/Incidents

Hootsuite: X/Twitter API downtime

Timeline of updates

1. resolved2025-04-02 13:00 UTC

   We are aware of an issue that impacted X/Twitter services today, April 2nd, 2025, between 6:10 AM and 6:50 AM PST. During this time, users may have experienced difficulties with publishing, data retrieval, and authentication within Hootsuite. As of 6:50 AM PST, X/Twitter has been fully restored and is accessible via the Hootsuite dashboard. Below is a summary of the impact and recovery: - Streams: Streams were temporarily unavailable but have since recovered. No data loss is expected, and no user action is required. - Publishing: Users can now publish posts to X. However, any scheduled posts that failed during the outage will need to be rescheduled (https://ow.ly/Rwsu50VfthI (opens in new tab)). - Connecting/Reconnecting X Profiles: Users can now authenticate their X profiles within Hootsuite. - Analytics: Data has been backfilled, and no user action is required. - Inbox 2.0: Messages that were not retrieved during the outage will not be recovered. - Hootsuite Listening & Talkwalker Standalone: All available data has been recovered. Users should reattempt authentication if tokens or channels were disconnected. We sincerely apologize for any inconvenience this may have caused and appreciate your patience while our teams worked to resolve the issue. If you continue to experience any issues, please contact our support team. Thank you for your understanding.

From Hootsuite’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on status.hootsuite.com (opens in new tab).

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