Hightouch: Audience access issue impacting subset of customers
Timeline of updates
- resolved
Between 7:24 AM PT and 8:06 AM PT, customers on legacy access control may have experienced issues accessing their Customer Studio audiences. Sync scheduling and execution were not impacted.
This issue has been resolved.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.hightouch.io (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Hightouch, started 2025-12-18 16:00 UTC, resolved after 0 min, 1 update(s).
- Title
- Audience access issue impacting subset of customers
- Vendor
- Hightouch
- Date
- URL
- https://rewindex.com/company/hightouch/incidents/yt2fh900408t
Hightouch profileRecent Hightouch incidentsAll outages on December 18, 2025Hightouch in December 2025MarkdownJSON