# Hightouch: Audience access issue impacting subset of customers

> Hightouch status incident “Audience access issue impacting subset of customers” on 2025-12-18: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hightouch/incidents/yt2fh900408t
Last updated: 2025-12-18T16:00:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-12-18 16:00 UTC · Resolved: 2025-12-18 16:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.hightouch.io/incidents/yt2fh900408t](https://status.hightouch.io/incidents/yt2fh900408t)
- [Company: Hightouch](https://rewindex.com/company/hightouch.md)

## Timeline of updates

- **resolved** 2025-12-18 16:00 UTC: Between 7:24 AM PT and 8:06 AM PT, customers on legacy access control may have experienced issues accessing their Customer Studio audiences. Sync scheduling and execution were not impacted. This issue has been resolved.

## Cite this

Status incident (vendor impact label: none) posted by Hightouch, started 2025-12-18 16:00 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/hightouch/incidents/yt2fh900408t
- Citation: Hightouch, “Audience access issue impacting subset of customers” (2025-12-18 16:00 UTC). Archived by Rewindex: https://rewindex.com/company/hightouch/incidents/yt2fh900408t (CC BY 4.0).
- Markdown link: `[Hightouch: Audience access issue impacting subset of customers (2025-12-18)](https://rewindex.com/company/hightouch/incidents/yt2fh900408t)`


---
Canonical: https://rewindex.com/company/hightouch/incidents/yt2fh900408t · Markdown: https://rewindex.com/company/hightouch/incidents/yt2fh900408t.md · JSON: https://rewindex.com/api/v1/companies/hightouch/incidents/yt2fh900408t · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:24:38.585Z