Hightouch: Processing delay and duplicate delivery for subset of Events
Affected components: Event syncing - USReal-time Personalization - US
Timeline of updates
- resolved
We identified and resolved an issue affecting event processing. Between 2:50 PM and 3:55 PM ET, a subset of customers in us-east-1 experienced delayed event processing up to 50 minutes across Event Streaming, Warehouse syncs and Realtime Audiences.
A small number of events delivered through Event Streaming syncs may have been duplicated. Warehouse syncs and Realtime Audiences for affected events were delayed during this time. The underlying problem has been addressed and all impacted Events have been successfully processed, there was no data loss.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.hightouch.io (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Hightouch, started 2026-08-05 20:14 UTC, resolved after 0 min, 1 update(s).
- Title
- Processing delay and duplicate delivery for subset of Events
- Vendor
- Hightouch
- Date
- URL
- https://rewindex.com/company/hightouch/incidents/sjhtrqm2wj8j
Hightouch profileRecent Hightouch incidentsAll outages on August 5, 2026Hightouch in August 2026MarkdownJSON