# Hightouch: Processing delay and duplicate delivery for subset of Events

> Hightouch status incident “Processing delay and duplicate delivery for subset of Events” on 2026-08-05: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hightouch/incidents/sjhtrqm2wj8j
Last updated: 2026-08-05T20:14:19Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-08-05 20:14 UTC · Resolved: 2026-08-05 20:14 UTC · Duration: 0 min
- Updates: 1 · Affected components: Event syncing - US, Real-time Personalization - US
- [Vendor status page: https://status.hightouch.io/incidents/sjhtrqm2wj8j](https://status.hightouch.io/incidents/sjhtrqm2wj8j)
- [Company: Hightouch](https://rewindex.com/company/hightouch.md)

## Timeline of updates

- **resolved** 2026-08-05 20:14 UTC: We identified and resolved an issue affecting event processing. Between 2:50 PM and 3:55 PM ET, a subset of customers in us-east-1 experienced delayed event processing up to 50 minutes across Event Streaming, Warehouse syncs and Realtime Audiences. A small number of events delivered through Event Streaming syncs may have been duplicated. Warehouse syncs and Realtime Audiences for affected events were delayed during this time. The underlying problem has been addressed and all impacted Events have been successfully processed, there was no data loss.

## Cite this

Status incident (vendor impact label: none) posted by Hightouch, started 2026-08-05 20:14 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/hightouch/incidents/sjhtrqm2wj8j
- Citation: Hightouch, “Processing delay and duplicate delivery for subset of Events” (2026-08-05 20:14 UTC). Archived by Rewindex: https://rewindex.com/company/hightouch/incidents/sjhtrqm2wj8j (CC BY 4.0).
- Markdown link: `[Hightouch: Processing delay and duplicate delivery for subset of Events (2026-08-05)](https://rewindex.com/company/hightouch/incidents/sjhtrqm2wj8j)`


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Canonical: https://rewindex.com/company/hightouch/incidents/sjhtrqm2wj8j · Markdown: https://rewindex.com/company/hightouch/incidents/sjhtrqm2wj8j.md · JSON: https://rewindex.com/api/v1/companies/hightouch/incidents/sjhtrqm2wj8j · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:08:43.903Z