Hightouch: Platform maintenance in all regions
Affected components: AI DecisioningAlertingAWS ap-south-1 - MumbaiAWS eu-west-1 - IrelandAWS us-east-1 - N. VirginiaAWS us-west-2 - OregonAzure eastus - VirginiaCustomer APICustomer StudioDatadogdbtDestinationsEvent ingestion - EUEvent ingestion - USEvent syncing - EUEvent syncing - USExtensions - AlertingExtensions - DatadogExtensions - dbtExtensions - FivetranExtensions - GitExtensions - LookerExtensions - SigmaFivetranGCP europe-west1 - BelgiumGCP us-east4 - N. VirginiaGitIdentity ResolutionIntegrations - DestinationsIntegrations - SourcesIntelligenceLookerMatch BoosterPartner APIReal-time Personalization - EUReal-time Personalization - USREST APIs - Customer APIREST APIs - Partner APIReverse ETLSigmaSourcesWeb Application - Customer StudioWeb Application - IntelligenceWeb Application - Reverse ETL
Timeline of updates
- scheduled
We will be performing scheduled maintenance on Thursday, May 28, 2026, from 1:00 AM UTC to 1:30 AM UTC.
During this time:
* The Hightouch web application and APIs will be temporarily unavailable
* The ability to trigger a sync run via API or Extension will be impacted. All active syncs will be paused and will resume once maintenance is complete
* Event syncs to warehouse and streaming destinations will be paused. No data will be lost and new events will continue to be accepted by Hightouch during the maintenance window
* Realtime Audience evaluation will be paused during this window and will resume once the maintenance work is completed
We understand that every second of availability matters, and we appreciate your trust and patience as we work to improve our platform. - in progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
- completed
The scheduled maintenance has been completed.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.hightouch.io (opens in new tab).
Cite this
Maintenance posted by Hightouch, started 2026-05-28 01:31 UTC, resolved after 0 min, 3 update(s).
- Title
- Platform maintenance in all regions
- Vendor
- Hightouch
- Date
- URL
- https://rewindex.com/company/hightouch/incidents/shdc9yqyrl0k
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