Hightouch: Elevated Sync Errors
Affected components: AWS ap-south-1 - MumbaiAWS eu-west-1 - IrelandAWS us-east-1 - N. VirginiaAzure eastus - VirginiaGCP europe-west1 - BelgiumGCP us-east4 - N. Virginia
Timeline of updates
- investigating
We are currently investigating an increase in sync errors affecting some customers. We will provide an update as more information becomes available.
- monitoring
A fix has been implemented and we are continuing to monitor.
- monitoring
We are continuing to monitor for any further issues.
- resolved
This incident has been resolved. Between 19:20 and 20:40 UTC, a subset of syncs running in AWS regions may have experienced slower run times, delays, or errors.
There was no data loss. Affected syncs will recover on their next scheduled run or can be manually triggered to run again.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.
How the archive is checked, and what it cannot prove.
First version captured
In the 2026-11-04 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
5f2ce2bb9919760b…
Impact, status and times are the vendor’s own, as last archived. View on status.hightouch.io (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Hightouch, started 2026-09-04 21:37 UTC, resolved after 0 min, 4 update(s).
- Title
- Elevated Sync Errors
- Vendor
- Hightouch
- Date
- URL
- https://rewindex.com/company/hightouch/incidents/m898bsp4tn8r
Hightouch profileRecent Hightouch incidentsAll outages on September 4, 2026Hightouch in September 2026MarkdownJSON