Hightouch: Slow Application Loading and Intermittent UI Errors
Affected components: Customer StudioIntelligenceReverse ETLWeb Application - Customer StudioWeb Application - IntelligenceWeb Application - Reverse ETL
Timeline of updates
- investigating
We’re investigating an issue causing slow application loading and intermittent errors in the UI. We’re working to resolve it and will share another update shortly.
- investigating
We are continuing to investigate this issue.
- monitoring
The Hightouch application is now stable. We are continuing to monitor and we will provide updates as the situation evolves.
- resolved
This incident has been resolved. Between 20:30 and 20:45 UTC and again between 21:04 and 21:19 UTC, the Hightouch application experienced slow loading and intermittent errors in the UI. There was no impact to event delivery or syncs.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.hightouch.io (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Hightouch, started 2026-09-21 22:14 UTC, resolved after 0 min, 4 update(s).
- Title
- Slow Application Loading and Intermittent UI Errors
- Vendor
- Hightouch
- Date
- URL
- https://rewindex.com/company/hightouch/incidents/91jk1gy807pk
Hightouch profileRecent Hightouch incidentsAll outages on September 21, 2026Hightouch in September 2026MarkdownJSON