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Hightouch: Customer Studio journeys - “Journey execution blocked” errors

No impact listedStatus: resolvedStarted Resolved (0 min)1 updatestatus.hightouch.io (opens in new tab)

Timeline of updates

  1. resolved

    Between 1:12PM PT (on January 14th) and 6:21AM PT (on January 15th), some Customer Studio journeys may have failed with “Journey execution blocked” errors. As a result, journey syncs may have been delayed, but no data loss has occurred. We have identified and resolved the issue. All functionality has returned to normal.

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Impact, status and times are the vendor’s own, as last archived. View on status.hightouch.io (opens in new tab).

Cite this

Status incident (vendor impact label: none) posted by Hightouch, started 2026-01-15 14:30 UTC, resolved after 0 min, 1 update(s).

Title
Customer Studio journeys - “Journey execution blocked” errors
Vendor
Hightouch
Date
URL
https://rewindex.com/company/hightouch/incidents/8g7rft6jlht3

Hightouch profileRecent Hightouch incidentsAll outages on January 15, 2026Hightouch in January 2026MarkdownJSON