Hightouch: Processing delay for subset of Events
Affected components: Event syncing - EUEvent syncing - US
Timeline of updates
- investigating
We are investigating an issue causing delays in the delivery of some events starting at 1:10 PM ET. No data is being lost, and no action is required at this time.
- resolved
We identified and resolved an issue affecting event processing. Between 1:13 PM and 3:12 PM ET, customers in us-east-1 experienced delayed event processing across Event Collection, Event Streaming, and Realtime Audiences. During this time, Event Streaming, Realtime Audiences, and Event Collection syncs to S3 may have also delivered duplicate events to downstream destinations.
The underlying problem has been addressed and all impacted Events have been successfully processed. There was no data loss, and no action is required at this time.
Archive proof
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How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.hightouch.io (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Hightouch, started 2026-04-21 20:22 UTC, resolved after 0 min, 2 update(s).
- Title
- Processing delay for subset of Events
- Vendor
- Hightouch
- Date
- URL
- https://rewindex.com/company/hightouch/incidents/3grhzjp13r7w
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