# Hightouch: Processing delay for subset of Events

> Hightouch status incident “Processing delay for subset of Events” on 2026-04-21: impact minor (vendor’s label), 0 min, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hightouch/incidents/3grhzjp13r7w
Last updated: 2026-04-21T20:22:52Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-04-21 20:22 UTC · Resolved: 2026-04-21 20:22 UTC · Duration: 0 min
- Updates: 2 · Affected components: Event syncing - EU, Event syncing - US
- [Vendor status page: https://status.hightouch.io/incidents/3grhzjp13r7w](https://status.hightouch.io/incidents/3grhzjp13r7w)
- [Company: Hightouch](https://rewindex.com/company/hightouch.md)

## Timeline of updates

- **investigating** 2026-04-21 18:20 UTC: We are investigating an issue causing delays in the delivery of some events starting at 1:10 PM ET. No data is being lost, and no action is required at this time.
- **resolved** 2026-04-21 20:22 UTC: We identified and resolved an issue affecting event processing. Between 1:13 PM and 3:12 PM ET, customers in us-east-1 experienced delayed event processing across Event Collection, Event Streaming, and Realtime Audiences. During this time, Event Streaming, Realtime Audiences, and Event Collection syncs to S3 may have also delivered duplicate events to downstream destinations. The underlying problem has been addressed and all impacted Events have been successfully processed. There was no data loss, and no action is required at this time.

## Cite this

Status incident (vendor impact label: minor) posted by Hightouch, started 2026-04-21 20:22 UTC, resolved after 0 min, 2 update(s).

- Canonical URL: https://rewindex.com/company/hightouch/incidents/3grhzjp13r7w
- Citation: Hightouch, “Processing delay for subset of Events” (2026-04-21 20:22 UTC). Archived by Rewindex: https://rewindex.com/company/hightouch/incidents/3grhzjp13r7w (CC BY 4.0).
- Markdown link: `[Hightouch: Processing delay for subset of Events (2026-04-21)](https://rewindex.com/company/hightouch/incidents/3grhzjp13r7w)`


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Canonical: https://rewindex.com/company/hightouch/incidents/3grhzjp13r7w · Markdown: https://rewindex.com/company/hightouch/incidents/3grhzjp13r7w.md · JSON: https://rewindex.com/api/v1/companies/hightouch/incidents/3grhzjp13r7w · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:45:30.847Z