Help Scout: Connection Issues
Timeline of updates
- resolved
We’re closing this out. What happened? Starting around 9:00 AM EDT, we started seeing intermittent slow page loads. Our Ops team discovered that web traffic was not being load-balanced properly and increased the number of servers. By 11:30am EDT, everything was stable. In total, page loads were slower than normal for roughly 45 minutes. Apologies for the trouble this morning.
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Help Scout, started 2018-04-15 15:18 UTC, resolved after 47 min, 1 update(s).
- Title
- Connection Issues
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/t3v5hmy8mtbf
Help Scout profileRecent Help Scout incidentsAll outages on April 15, 2018Help Scout in April 2018MarkdownJSON