Help Scout: Search and Folder Issues
Timeline of updates
- resolved
The platform has now been stable for an extended amount of time. Search, folder counts and workflows should all be operational, and running smoothly. Sorry for the hassle today!
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Help Scout, started 2021-07-30 09:55 UTC, resolved after 50 min, 1 update(s).
- Title
- Search and Folder Issues
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/sx7zgq5hp55x
Help Scout profileRecent Help Scout incidentsAll outages on July 30, 2021Help Scout in July 2021MarkdownJSON