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CompaniesHelp ScoutIncidents

Help Scout: [Scheduled] Service updates (no expected downtime)

No impact listedStatus: resolvedStarted Resolved (1.4 h)1 updatestatus.helpscout.com (opens in new tab)

Timeline of updates

  1. resolved

    We're all done folks! Our maintenance tasks were completed without any issues. Thanks

From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.

How the archive is checked, and what it cannot prove.

This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).

Cite this

Status incident (vendor impact label: none) posted by Help Scout, started 2016-05-04 05:01 UTC, resolved after 1.4 h, 1 update(s).

Title
[Scheduled] Service updates (no expected downtime)
Vendor
Help Scout
Date
URL
https://rewindex.com/company/help-scout/incidents/l2n2vbyh1yj7

Help Scout profileRecent Help Scout incidentsAll outages on May 4, 2016Help Scout in May 2016MarkdownJSON